Having great employees starts with the hiring the right employees. As one friend, who specializes in human resources, very accurately put it – It is better to hire someone with the right mindset and great work ethic and then train them to do their job, than it is to hire someone who knows how to do the job but has a poor mindset and work ethic. In both cases a type training has to take place, but it is easier to train a skill, than it is to un-train a personality. Unfortunately, because of the busy nature of owners and managers, when it comes time to hire someone for your company you need someone ASAP and don’t have time to perform an extensive search and often time need to settle on the first qualified candidate to apply for the job. This ends up hurting your company in the long run because you end up with sub-par employees who may “work” but do not “Excel”. Instead of sending an inviting message to your customers you send a message that you don’t care for their valuable business.